As a consumer, you have statutory warranty rights when purchasing goods. These exist independently of any additional manufacturer or retailer warranty.
What rights do I have?
New goods are covered by a statutory warranty of at least two years from the date you receive them in the EU. Depending on the applicable national law, you may be entitled to additional rights or rights that apply for longer.
If your goods are defective, do not match their description, or do not work as intended, you are entitled to a free repair or replacement under the conditions set out by law. Under the conditions set out by law, you may instead request a price reduction or withdraw from the contract and receive a refund.
We, as the seller, cover the costs required to provide the statutory remedy, including shipping costs.
How do I report a defect?
Please contact our customer service team using the contact details provided on our contact page. Describe the defect and, if possible, provide your order number. Helpful photos or videos can make it easier to process your request.
Your statutory rights exist independently of our voluntary return policies and are not limited by additional warranties.
For more information, visit the official EU website:
Information about the statutory warranty.