The delivery time is currently 7 - 15 business days. We ask for your understanding. To accommodate you a little, we do not charge shipping costs and cover them entirely ourselves.

If the above-mentioned period has passed and you still have not received anything, please send an email to info@uvives-shop.com. We will then find out what is going on with your package, and you will receive a response within 24-48 hours! Still no reply to your email within 24-48 hours? Most likely it has already been answered, so please check your spam mails. Our reply might have ended up there!

At Uvives, your satisfaction is our top priority. If for any reason you are not satisfied with your purchase, we are always ready to help. Simply contact our customer service at info@uvives-shop.com, and we will find a suitable solution together. Our return policy is simple: you have 14 days to return the goods. We will make sure you are always satisfied!

There is always a return period of 14 days. The period starts on the day you receive the item. However, there are conditions for the return. You can only return the item if:

• The return period has not expired yet
• The product is in its original packaging and all labels are still intact
• The product has not been used yet

Yes, you can! As soon as your order has been shipped, we will send you a tracking number so you can easily track your package via our Track & Trace page. This way, you always know exactly where your order is and when you can expect it.

Your experience doesn’t end with the purchase. Our dedicated customer service team is also available anytime after delivery. We keep you updated with delivery notifications about your order, offer exclusive discounts, and are ready to answer all your questions. Whether you need help with a product, support with the return or exchange process, or just want to learn more about our offers, we’re here for you. You can reach us anytime at info@uvives-shop.com.

At Uvives, you can always pay safely and easily. We accept PayPal, Klarna, credit cards, and Sofort. All our payments are protected by TLS security so you can shop with confidence. Choose the payment method that works best for you and be sure that you’re always in good hands with Uvives.

Our customer service team is available anytime and usually responds within 24-48 hours. We strive to answer your questions quickly and kindly at info@uvives-shop.com or via Facebook Messenger, so you always have a pleasant experience with Uvives.

That shouldn’t happen. Send an email with your full name and email address to info@uvives-shop.com. We will help you quickly.

In this case, please send an email to info@uvives-shop.com as soon as possible. Please include your name, the order number from the confirmation email, and the reason for canceling the order. You can cancel up to 3 hours after placing the order. Unfortunately, cancellations are no longer possible after that.

No problem! We're happy to help you. Just contact us at info@uvives-shop.com, and our friendly team is ready to answer all your questions. Or visit our comprehensive FAQ section for more information. At Uvives, we never leave you without an answer!